11/20/2010

Customer Service

It makes the same promise consistently each time you call. I love a reliable company. This is called "service consistent customer filibuster. "We call the second company. We call on the day. We call on the night. We call them in the dark. We call on the light. By the same author: Publishers Clearing House.

We call in the morning. Nigel Butcher shares his opinions and ideas on the topic at hand. So call them at noon. We call for dinner, and moonlight. Even bad poetry does not help. I love a company that does not bother me to answer the phone. I call this "Invisible Man customer service".

In the end, we opted for a third company. Why should the winning bid? Excellent quality? No. great price? No. Deposit Guarantee? Right? Answer your phone? Yes recruit the best stuffed procedures to renew our duct work? and crossed our fingers that we do not have to choose a heart surgeon that way. I call this "present in customer service assistance." Our pest control company showed us a different approach. "Honey, the flies are getting into the house. Time to call Pest Control Guy." "OK, I'll do right after you answer the phone." Hello? "Hi, this is Pest Control Guy. When would you like an annual pest control? "" How do you know? Well, as soon as possible. Hold on, which is the doorbell. "" Hi, this is Pest Control Guy "." But that was the phone. "" You said as soon as possible, so here I am. "I call this" customer service on steroids. "If you own a business, running a family or do something that connects with other people human, please take note.

One of these styles of customer service is really good. "Hi, this is Pest Control Guy." OK, that's enough. We do not have pests in this column. "Hello, this is Pest Control Guy ". By the way, if you want to provide feedback to this column, I'll hold my hands in your ears and singing the national anthem of Klingon. I call this' customer service satirical." "Hello This is ... "SWAT!
Nov 20, 2010 11:04:31 AM

1 Comment

Seffliva

Customer service isn't about being perfect. Customer service is about making things right, not just the immediate problem, but the root cause. And it is totally about listening to the customer. Thanks for sharing.

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Posted by: Seffliva | 12/06/2010 at 06:31 PM

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